Mid Office System

A Middle office is an operational unit that serves as an intermediary between the front office and the back office. The mid-office is responsible for processing and managing large volumes of data generated by front-office activities, such as bookings, transactions, and customer interactions.

To have a successful online travel business, travel companies must have a robust and efficient travel mid-office solution. It is the backbone of your business. Our mid-office system software works in sync with the sales channels and suppliers. It facilitates and manages the bookings, inquiries, administration, agent management, customer management, and supplier management of travel companies.

Features of Mid Office System

Booking Management

The team can manage entire booking amendment, cancellation, refund. Travel consultant can make booking on behalf of the agent or direct customer.

Travel Stores / Branches

The travel store or branches can make booking on behalf of B2C customer from the same system.

Supplier Management

In the midoffice the backend team can manage supplier and their payment. In supplier management the team can manage gds pcc, private fare, internal hotel mapping, and supplier city mapping.

Payment Gateway

Subagent can have their own payment gateway

Agent Management

The Backend team can register the agent in the system, assign them to access to b2b system. They can also manage credit limit, product access, manage card, agent users, payment gateway.

Financial Accounting

Midoffice can be connected to any third party accounting system for the financial reconciliation, balance sheet and profit and loss statement. Some of the accounting systems are traacs, sap business one, excel soft, information dynamics, winyatra and quickbooks.

Mid Office System